{"id":16322,"date":"2021-05-18T14:50:48","date_gmt":"2021-05-18T14:50:48","guid":{"rendered":"http:\/\/churchill2021.co.uk\/our-customer-charter\/"},"modified":"2023-05-15T14:48:29","modified_gmt":"2023-05-15T14:48:29","slug":"our-customer-charter","status":"publish","type":"page","link":"https:\/\/staging.themediapeople.co.uk\/churchill2021\/about-us\/our-customer-charter\/","title":{"rendered":"Our Customer Charter"},"content":{"rendered":"<div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-fa35ab0a\" data-vce-do-apply=\"all el-fa35ab0a\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-a252cb78\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-a252cb78\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-a252cb78\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-95a2b348\" data-vce-do-apply=\"all el-95a2b348\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 1024px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 56.25%;\"><img decoding=\"async\" loading=\"lazy\" class=\"vce-single-image\"  width=\"1024\" height=\"576\" srcset=\"https:\/\/staging.themediapeople.co.uk\/churchill2021\/wp-content\/uploads\/2021\/12\/Blocc-Champs-3-1920x1080-1-1024x576.jpg 1024w, https:\/\/staging.themediapeople.co.uk\/churchill2021\/wp-content\/uploads\/2021\/12\/Blocc-Champs-3-1920x1080-1-800x500.jpg 800w, https:\/\/staging.themediapeople.co.uk\/churchill2021\/wp-content\/uploads\/2023\/05\/Blocc-Champs-3-1920x1080-1-320x180.jpg 320w, https:\/\/staging.themediapeople.co.uk\/churchill2021\/wp-content\/uploads\/2023\/05\/Blocc-Champs-3-1920x1080-1-480x270.jpg 480w\" src=\"https:\/\/staging.themediapeople.co.uk\/churchill2021\/wp-content\/uploads\/2021\/12\/Blocc-Champs-3-1920x1080-1-1024x576.jpg\" data-img-src=\"https:\/\/staging.themediapeople.co.uk\/churchill2021\/wp-content\/uploads\/2021\/12\/Blocc-Champs-3-1920x1080-1.jpg\" data-attachment-id=\"24348\"  alt=\"\" title=\"Blocc-Champs-3-1920x1080\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-6526ec10\" data-vce-do-apply=\"all el-6526ec10\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-4d22444d\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-4d22444d\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-4d22444d\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-ef003e3d\" data-vce-do-apply=\"all el-ef003e3d\"><p><span style=\"font-size: 12pt;\">At Churchill Retirement Living, we have developed a Customer Charter for all those seeking to buy a retirement apartment in the UK. As one of the UK's leading property developers, we are committed to:<\/span><\/p><ul><li><span style=\"font-size: 12pt;\">Treating Customers fairly as set out in the Consumer Code for Homebuilders<\/span><\/li><li><span style=\"font-size: 12pt;\">Providing Customers with comprehensive information on their purchase in an easy to understand format<\/span><\/li><li><span style=\"font-size: 12pt;\">Ensuring information is accurate, up-to-date and reliable for Customers to make sound buying decisions<\/span><\/li><li><span style=\"font-size: 12pt;\">Providing excellent levels of service, both during the buying process and after move in day<\/span><\/li><li><span style=\"font-size: 12pt;\">Ensuring Churchill Estates Management oversees the smooth and efficient running of our developments to meet our high expectations<\/span><\/li><li><span style=\"font-size: 12pt;\">Ensuring Customers are guided throughout the entire process with appropriate access to feedback and communication processes<\/span><\/li><li><span style=\"font-size: 12pt;\">Continually monitoring service levels through Customer research and experience insight.<\/span><\/li><\/ul><p><img decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-19056 aligncenter\" src=\"https:\/\/staging.themediapeople.co.uk\/churchill2021\/wp-content\/uploads\/2021\/06\/consumer-code-for-home-builders-logo-colour-2col-300x186.jpg\" alt=\"\" width=\"300\" height=\"186\" srcset=\"https:\/\/staging.themediapeople.co.uk\/churchill2021\/wp-content\/uploads\/2021\/06\/consumer-code-for-home-builders-logo-colour-2col-300x186.jpg 300w, https:\/\/staging.themediapeople.co.uk\/churchill2021\/wp-content\/uploads\/2021\/06\/consumer-code-for-home-builders-logo-colour-2col-768x476.jpg 768w, https:\/\/staging.themediapeople.co.uk\/churchill2021\/wp-content\/uploads\/2021\/06\/consumer-code-for-home-builders-logo-colour-2col-460x285.jpg 460w, https:\/\/staging.themediapeople.co.uk\/churchill2021\/wp-content\/uploads\/2021\/06\/consumer-code-for-home-builders-logo-colour-2col-700x434.jpg 700w, https:\/\/staging.themediapeople.co.uk\/churchill2021\/wp-content\/uploads\/2021\/06\/consumer-code-for-home-builders-logo-colour-2col.jpg 790w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>At Churchill Retirement Living, we have developed a Customer Charter for all those seeking to buy a retirement apartment in the UK. As one of the UK&#8217;s leading property developers, we are committed to:Treating Customers fairly as set out in the Consumer Code for HomebuildersProviding Customers with comprehensive information on their purchase in an easy<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":16586,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Our Customer Charter | Churchill Retirement Living<\/title>\n<meta name=\"description\" content=\"Here at Churchill Retirement Living, we are committed to giving all our customers the best support and advice, as supported by our customer charter.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" 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